Overview: Summary Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Performs under general direction and guidance from Professional Services Consultants. Essential Duties and Responsibilities Assists with performing implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. Satisfies client technology services and solution requirements using best practices to: Design Plan Implement Validate and Test Document Provide Knowledge Transfer Troubleshoot Support Works with Professional Services Consultants to gather client requirements, design solutions, build proof of concepts and implementations. Assists with delivery of consultative-based knowledge transfer and documentation to Logicalis’ clients. Works with RMO and PMO in scheduling and managing engagements. Assists with performing assessments, health checks, performance tests, and capacity planning. Responsible for product evaluation, process improvement, and practice refinement activities on occasion. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility and trust by delivering what has been promised within established timeframes. Maintains focus on client satisfaction and expectation management. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Bachelor’s Degree in a related field. Experience / Technical Requirements 3 years of experience in technical delivery role working with technology solutions, product and services that meet client’s business needs. 2 Years of Infrastructure migration, troubleshooting, and implementation experience in following areas:Cisco WebEx Calling. Microsoft Teams. Microsoft Teams with Direct Routing. Cisco Collaboration technologies. Cisco IOS experience. PowerShell scripting. Exposure to essential business skills. Proficient use of all Microsoft Office applications. Certifications Relevant vendor/manufacturer certifications based on specific area. Managing Microsoft Teams (MS-700). Cisco Certified Network Associate (CCNA). Other Skills and Abilities Ability to demonstrate effective written and verbal skills and to interact with external clients and internal teams confidently and professionally. Ability to manage time and prioritize work. Solid problem solving, decision-making, and analytical skills. Ability to communicate technical concepts in clear, easy-to-follow manner. Ability to act quickly in changing environments. Ability to travel nationally to meet with clients. Participates proactively in own career development. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.